Dubai Customs has announced plans to significantly speed up the clearance of online orders in 2026 by expanding the use of its AI-powered Cross-Border E-Commerce Platform, reinforcing Dubai’s position as a leading global hub for digital trade and logistics.
Under the initiative, 20–30 per cent of all low-value e-commerce parcels will be routed through the advanced digital platform, enabling faster processing of high-volume shipments commonly associated with online retail. These shipments account for a growing share of cross-border trade as consumer demand for rapid deliveries continues to rise.
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Driving Efficiency Through Technology
The Cross-Border E-Commerce Platform integrates artificial intelligence, blockchain technology, and advanced data analytics to automate customs procedures for low-risk shipments. By reducing manual intervention, the system enables quicker risk assessment, enhanced transparency, and smoother coordination between customs authorities, logistics firms, and e-commerce platforms.
Dubai Customs has stated that increasing the proportion of parcels processed digitally will help accelerate clearance times, improve visibility across supply chains, and support more efficient last-mile delivery operations.
Supporting the UAE’s Expanding E-Commerce Market
The move comes amid strong growth in the UAE’s e-commerce sector, which reached Dh32.3 billion in 2024 and is projected to exceed Dh50.6 billion by 2029. Rising parcel volumes linked to online retail have increased demand for faster customs clearance, fulfilment services, and cross-border logistics solutions.
By modernising customs processes, Dubai aims to ensure that trade infrastructure keeps pace with the rapid expansion of digital commerce, while maintaining robust compliance and security standards.
International Recognition and Future Expansion
Dubai’s digital customs framework has already attracted international attention, with the World Customs Organization recognising the platform as a reference model for customs digitalisation. Officials have noted that the next phase of development will focus on expanding adoption among shipping companies, courier services, and major global e-commerce platforms, ensuring a larger share of parcels are processed end-to-end through digital channels.
Strengthening Dubai’s Global Trade Position
The initiative reflects Dubai’s broader strategy to future-proof trade systems, enhance ease of doing business, and strengthen its role as a preferred gateway for cross-border e-commerce. For businesses operating in online retail, logistics, and supply chain management, the move signals faster turnaround times, improved operational efficiency, and a more predictable regulatory environment.
As global e-commerce continues to reshape trade flows, Dubai Customs’ focus on AI-driven clearance positions the emirate at the forefront of smart customs and digital trade innovation
